FREQUENTLYASKED QUESTIONS:
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What is your policy for overruns or underruns?/ What happens in case of overruns or underruns?
We strive to produce your order to the exact quantities specified, however we reserve the right to ship and bill up to 3% over or under the desired quantity. You will be charged for the exact quantity of products shipped. If an overrun or underrun occurs on an order that you have paid for in full with a credit card or corporate account, your card or account will be charged or credited accordingly, after your products are shipped. If an overrun or underrun occurs on an order that you paid for in full with a check or money order, you will be billed or sent a check for the amount owed after your products are shipped.
- Do you charge artwork fees?
- What are acceptable formats for submitting artwork?
- What is your change/cancellation policy?
- Which colors can I choose from?
- What is your typical turnaround time?
- Can I submit orders online?
- What is your policy for overruns or underruns?/ What happens in case of overruns or underruns?
- Which forms of payment do you accept?
- How is pricing determined?/ What is your pricing policy?
- What is your privacy policy?
- What is your return policy?
- How much do embroidered patch samples cost?
- What shipping method do you use?
- What do I need to know about trademarks and copyrights?
