FREQUENTLYASKED QUESTIONS:
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Which colors can I choose from?
For embroidery, our fabric chart can be viewed at www.hpiemblem.com/fabric. Our thread chart can be viewed at www.hpiemblem.com/thread. Due to the nature of embroidery textile materials, we will do our best to match to your (PMS) color but do not guarantee an exact match. Please note that uncalibrated computer monitors may distort how colors are represented on the screen.
- Do you charge artwork fees?
- What are acceptable formats for submitting artwork?
- What is your change/cancellation policy?
- Which colors can I choose from?
- What is your typical turnaround time?
- Can I submit orders online?
- What is your policy for overruns or underruns?/ What happens in case of overruns or underruns?
- Which forms of payment do you accept?
- How is pricing determined?/ What is your pricing policy?
- What is your privacy policy?
- What is your return policy?
- How much do embroidered patch samples cost?
- What shipping method do you use?
- What do I need to know about trademarks and copyrights?
