FREQUENTLYASKED QUESTIONS:
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What are acceptable formats for submitting artwork?
All submitted artwork must be "approved" by our factory before beginning production. We prefer artwork to be in a PC vector art format (.eps,.ai,.cdr). If you are sending vector art, please have all text converted to curves. Also acceptable are .JPG, .GIF, .BMP or .TIF formats of atleast 200 dpi in resolution. Embroidery files in a Tajima .DST format accompanied by a thread color sequence are also acceptable.
- Do you charge artwork fees?
- What are acceptable formats for submitting artwork?
- What is your change/cancellation policy?
- Which colors can I choose from?
- What is your typical turnaround time?
- Can I submit orders online?
- What is your policy for overruns or underruns?/ What happens in case of overruns or underruns?
- Which forms of payment do you accept?
- How is pricing determined?/ What is your pricing policy?
- What is your privacy policy?
- What is your return policy?
- How much do embroidered patch samples cost?
- What shipping method do you use?
- What do I need to know about trademarks and copyrights?
